Privacy Policy

Summary of key points

This summary highlights key parts of our Privacy Policy. More detail is provided in the sections below.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you request a quote, complete a contact form, communicate with us, ask for customer support, or otherwise express interest in our services.

The personal information we collect may include:

• Business name, contact name, email address, and phone number.
• Pickup addresses, delivery stop addresses, route details, timing notes, and delivery constraints.
• Package details, item value ranges, service needs, and other information you choose to provide.
• Messages, questions, comments, and support communications.
• Billing or payment-related information if payment functionality is offered.

Information automatically collected

When you visit our website, we may automatically collect certain technical information such as IP address, browser type, device characteristics, operating system, referring URLs, pages viewed, access times, and other usage information. This information is used mainly for website security, analytics, performance, and service improvement.

Payment information

If payments are available through our services, payment data is generally processed by a third-party payment processor. We do not need to store full payment card details on our own systems. You should review the privacy practices of any payment provider used at checkout or invoicing.

2. How do we process your information?

We may process your information to:

• Provide, operate, and maintain our website and delivery services.
• Prepare delivery quotes and estimate route pricing, time, and service availability.
• Respond to inquiries, customer support requests, and service-related communications.
• Coordinate pickup, delivery, routing, scheduling, and route updates.
• Send administrative information, including service updates, policy updates, or safety notices.
• Improve our website, pricing tools, route workflows, and customer experience.
• Protect our services from fraud, misuse, unauthorized access, and security incidents.
• Comply with legal, regulatory, tax, accounting, or contractual obligations.

3. What legal bases do we rely on to process your personal information?

Depending on where you are located, privacy laws may require us to explain the legal bases we rely on to process personal information. We may rely on consent, performance of a contract, legitimate business interests, compliance with legal obligations, protection of vital interests, or other bases permitted by applicable law.

• Consent: We may process information when you have given us permission to use it for a specific purpose.
• Contract: We may process information to provide requested services, quotes, support, and related communications.
• Legitimate interests: We may process information to improve services, maintain security, prevent fraud, and understand how our website is used.
• Legal obligations: We may process information to comply with applicable law, legal requests, recordkeeping requirements, or enforcement needs.

4. When and with whom do we share your personal information?

We may share information in specific situations and with service providers that help us operate our website, provide our services, communicate with customers, process payments, manage maps and routing, analyze site performance, maintain security, or support business operations.

Examples may include:

• Cloud hosting, website, form, email, phone, chat, and customer support providers.
• Map, routing, analytics, and performance measurement providers.
• Payment processors, invoicing tools, or bookkeeping providers when applicable.
• Delivery network participants or operational partners when needed to fulfill a requested route.
• Professional advisers, insurers, regulators, courts, or law enforcement where legally required or appropriate.

We may also share or transfer information in connection with a business transaction, such as a merger, financing, acquisition, reorganization, or sale of all or part of our business.

5. Do we use cookies and other tracking technologies?

We may use cookies, pixels, log files, analytics tools, and similar technologies to operate the website, remember certain choices, understand website usage, improve performance, protect our services, and support marketing or measurement where permitted by law.

Most browsers allow you to remove or reject cookies. If you disable cookies, some website features may not work properly. Where legally required, we will ask for consent before using non-essential cookies or similar tracking technologies.

6. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of information, the reason it was collected, operational needs, legal obligations, tax or accounting requirements, dispute resolution, and enforcement of agreements.

When we no longer have a legitimate business or legal need to process personal information, we will delete, anonymize, or securely store and isolate it until deletion is possible.

7. How do we keep your information safe?

We use reasonable organizational, technical, and administrative safeguards designed to protect personal information. However, no electronic transmission or storage technology can be guaranteed to be completely secure. You should access our services only within a secure environment and avoid sending highly sensitive information through standard website forms.

8. Do we collect information from minors?

Our services are not directed to children, and we do not knowingly collect personal information from children under 18. By using our services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to the minor dependent's use of the services where applicable. If we learn that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

9. What are your privacy rights?

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain uses of your personal information. You may also have the right to withdraw consent where we rely on consent to process your information.

You can contact us at [email protected] to submit a privacy request. We may need to verify your identity before completing certain requests.

Marketing communications

If you receive marketing emails or similar communications from us, you may unsubscribe using the instructions in those messages or by contacting us. Even after opting out of marketing communications, we may still send service-related or administrative messages.

10. Controls for Do Not Track features

Some browsers and mobile operating systems include a Do Not Track setting. Because no uniform technology standard for recognizing and implementing Do Not Track signals has been finalized, our website does not currently respond to Do Not Track browser signals. If a standard is adopted that we are required to follow, we will update this Privacy Policy.

11. Do United States residents have specific privacy rights?

If you are a resident of a U.S. state with a consumer privacy law, you may have additional rights regarding your personal information. These rights may include access, correction, deletion, portability, the right to opt out of certain targeted advertising or data sales, and the right not to be discriminated against for exercising privacy rights.

We do not sell personal information in the traditional sense. If any use of cookies or analytics is treated as a sale, share, or targeted advertising activity under applicable state law, you may have the right to opt out by contacting us.

You may submit a privacy request by emailing [email protected]. If an authorized agent submits a request on your behalf, we may ask for proof of authorization and identity verification as allowed by law.

12. Do we make updates to this policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date, and the updated version will be effective when it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. How can you contact us about this policy?

14. How can you review, update, or delete the data we collect from you?

Based on applicable laws, you may have the right to request access to the personal information we collect from you, details about how we have processed it, corrections to inaccurate information, or deletion of your personal information. To make a request, please email us at [email protected] with a clear description of the request. We will respond according to applicable law.